Regular Box Office Hours
Monday: 10:00 am - 6:00 pm
Tuesday - Saturday: 10:00 am - 8:30 pm
Sunday: 10:00 am - 7:00 pm
For up-to-date box office hours, call our recorded information hotline: 323-468-1770.
American Express, Visa and Mastercard are accepted.
Tickets can be purchased at the theatre or by calling 213-365-3500 or 714-740-7878. Tickets may also be purchased at www.ticketmaster.com.
Arrangements for groups of 10 or more can be made by phone, fax or online with Nederlander Group Sales. Just let us know the name of the show you wish to see, the performance you wish to attend, the desired price category, and the number of tickets you seek. Procedures and terms will be explained upon contact.
The Pantages Theatre does not provide ticket refunds. Ticket exchanges are available exclusively to Broadway/L.A. Season Ticket Holders.
Star Performer' Absenteeism:
Refunds are not granted in the event of cast replacements.
There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air conditioned.
Policy for Children:
The Pantages Theatre welcomes patrons ages 5 and older. As a courtesy to our guests, children under the age of 5 will not be permitted in the theatre. Please be aware that all patrons, regardless of age, must have a ticket.
Late Seating Policy:
The seating procedure for latecomers is subject to the discretion of the theatrical presentation in performance at the theatre, and policies may vary by seating section. Generally speaking, patrons who arrive after a performance begins will be required to wait in the lobby area until such point in the performance when late-seating is allowed. Two large monitors in the lobby allow patrons to see and hear the performance in progress until they are allowed to take their seats. Once the seating hold ends, patrons will be escorted directly to their seats by an usher.
Policy on Smoking:
Smoking is prohibited in the Pantages Theatre.
The Pantages Theatre features a large concession stand in the main lobby where snacks and beverages are sold. A full bar is available in the lower alcove on the west end of the main lobby. A smaller bar is available on the Western Landing, located off the West Grand Stairway midway between the Orchestra and Mezzanine Levels. A full bar plus coffee and cappuccino service is available on the Eastern Landing, located off the East Grand Stairway midway between the Orchestra and Mezzanine Levels.
The bars begin serving patrons 60 minutes before the performance begins.
Male and female restrooms are located on the first and second floors of the theatre.
Policy for Patrons with Disabilities:
$35 tickets are available for patrons with disabilities. As a courtesy, patrons with disabilities are permitted to purchase wheelchair and companion seats at $35 per ticket. Wheelchair tickets are sold on a first-come, first-served basis at the theatre box office only. Please be sure to inform the Box Office representative of your seating needs when purchasing tickets. Accessible seating for patrons with disabilities is available in the orchestra level only. There is no elevator in the Pantages Theatre, and the Mezzanine (2nd) Level is accessible only by stairs.
Wheelchair Accessible Restroom:
The Pantages is equipped with one wheelchair accessible restroom on the main floor. In addition, accessible restrooms are available for both men and women in the lower alcove located on the east end of the main lobby; this area is wheelchair accessible with the assistance of an electronic lift.
For those who are not able to get out of a wheelchair, there are designated wheelchair and companion seats in the side of the orchestra section on the main floor. In addition, the Pantages provides a number of aisle seat locations in the Orchestra with movable arms which allow for added ease to those who are able to transfer from a wheelchair to a theatre seat.
Services for Patrons with Disabilities:
Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas. Neither the 2nd floor of the theatre, nor the stairway landings, are served by elevators.
Headset devices are available free-of-charge to the hard of hearing. These comfortable headsets amplify all stage sounds. Patrons wishing to obtain one of these devices should be prepared to leave a driver’s license or major credit card, which is returned to the patron when he or she turns in the headset device at the end of the performance.
D-Scriptive - Service for patrons who are blind or partially sighted.
During the show, blind or partially sighted audience member hears a detailed description of all the visual aspects of the production, including choreography, lighting, sets and costumes. It is timed perfectly to the show’s cueing system, and adjusts itself according to any fluctuations in the performance. D-Scriptive is offered at no charge for our patrons who are blind or partially sighted.
I-Caption - Service for hard of hearing patrons:
This hand-held, automated captioning system for hard of hearing theatregoers receive the signal from the master system and displays verbatim texts of the entire show, including lyrics, announcements and show information. The captioning device, approximately the size of a small PDA, can either be held by the patron, or placed in a specially fitted receptacle on the seat-back in front of them, specifically tailored to each theatre. The incredibly sharp screen is not visible to anyone not directly in front of the device, so as to avoid any distraction to neighbors. Even though the text keeps pace with the show, the user can scroll backwards at any time, to review previously displayed information. I-Caption is offered at no charge to hearing-challenged patrons.
ShowTrans - Translations in Spanish, Japanese, French, German and Portuguese:
The theatre patron wears a tiny earphone in one ear through which he can hear the translation commentary throughout the show. A signal is transmitted, via either light wave or radio wave, to a multi-channel receiver that has been tuned to the desired language. ShowTrans commentary may be rented for $10 per ear receiver.
ASL Interpreted Performances
The Pantages Theatre is pleased to offer ASL interpreted performances. Please note that seating locations vary based on specific requirements of each show. For more information about ASL performances, please visit www.broadwayla.org, or call 323-468-1780/voice (hours: Mon-Fri 10am-5pm).
For the protection of our patrons, theatre managers and private security personnel are on duty before, during and after all performances.
Purses, briefcases, and large bags may be inspected upon arrival. For your convenience, we recommend refraining from bringing large bags to the theatre.
Audience Services Manager – Raul Jauregui
Assistant House Manager – Norma Borunda
Treasurer – Stephen Benson
Nederlander Alliances, LLC
1450 Broadway, 6th Floor
New York, NY 10018
Phone - (212) 840-5577
Please call (323) 468-1700.